They got it!!
After my nasty email to Knithappens.net, I got a reply. A VERY apologetic reply.
I will not reprint her email as I do not have her permission to do so, but suffice to say that Kristine will be sending me the correct color in the Misti Alpaca that I ordered, the correct dyelot in Vera and a return UPS envelope for the incorrect items. I am very pleased.
She was gushingly apologetic and even gave me her cell phone number should I want to call and talk to her more. She also gave me a coupon for 10% off my next order ("assuming I want to give them another chance" said Kristine) and give them another chance, I will.
They definitely have some great sales. Check them out here: www.knithappens.net
I will not reprint her email as I do not have her permission to do so, but suffice to say that Kristine will be sending me the correct color in the Misti Alpaca that I ordered, the correct dyelot in Vera and a return UPS envelope for the incorrect items. I am very pleased.
She was gushingly apologetic and even gave me her cell phone number should I want to call and talk to her more. She also gave me a coupon for 10% off my next order ("assuming I want to give them another chance" said Kristine) and give them another chance, I will.
They definitely have some great sales. Check them out here: www.knithappens.net
posted by Chicago Jen at 1:04 PM
3 Comments:
Glad they came through in the end - Sounds like they'll make good. Way to go on the 100+ hits a day! That's pretty neat:)
I'm glad that they finally followed up on it. I know simple mistake happen (from an $$ order), but to have all that email from you go unanswered is unacceptable.
You know, if you read her blog, Kristine is going through a divorce and having to refinance her house and do a lot of other stuff. She is a sole proprietor of both her shop and the online store so you might cut her some slack -- we all have bad patches in our lives.
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